FREQUENTLY ASKED QUESTIONS

Concept Palermo accepts returns for both defective and non-defective products. This policy is designed to ensure a clear, fair and transparent process for all customers.

For more details, see our Refund Policy page.

You have 30 days from the date you receive your order to inform us of your intention to return an item. Return requests sent after this 30-day period will not be accepted.

For more details, see our Refund Policy page.

To be eligible for return, items must be in their original condition, unused and returned in their original packaging. Proof of purchase (e.g. receipt or order number) is required.

Damaged, altered or non-sellable items may not be eligible for return or may be only partially refunded.

For more details, see our Refund Policy page.

Return by customer choice: if you return a product for personal reasons (e.g. change of mind), the shipping costs will be at your expense.

Return for a defective product or our error: if the product is defective or you received the wrong item, we will cover the shipping costs.

Our return address is at our international warehouse in Asia. The exact address will be provided once your return request is approved. We recommend checking the shipping costs with your local postal service before starting a return.

For more details, see our Refund Policy page.

Once the returned item has been received and inspected, you will be notified by email about the approval or rejection of the refund.

If approved, the refund will be processed within 7 days of receiving the returned item or after full proof of shipment has been provided. The refund will be issued to the same payment method used for the original purchase.

For more details, see our Refund Policy page.

Yes. A valid tracking number for the return shipment is required. The refund will only be processed after delivery to our warehouse is confirmed. Concept Palermo is not responsible for return parcels lost or damaged in transit.

For more details, see our Refund Policy page.

To start a return, send an email to info@conceptpalermo.com stating the reason for the return, photos or videos of the product and the order number.

If the return is approved, you will receive instructions on how and where to send the parcel. Important: items returned without a prior request will not be accepted.

For more details, see our Refund Policy page.

If you receive a defective, damaged or incorrect item, contact us immediately within 7 days of receipt at info@conceptpalermo.com. Your message must include the order number, a detailed description of the issue and clear photos of the product or damaged parcel.

If your request is approved, we will offer a fair solution, such as a free replacement or a full refund.

For more details, see our Refund Policy page.

Concept Palermo accepts the following payment methods: Credit and debit cards: American Express, Maestro, Mastercard and Visa. Digital wallets: Apple Pay, Google Pay and Shop Pay. Local payment methods: iDEAL (NL), Bancontact (BE), BLIK (PL) and MobilePay (DK). Other: PayPal and UnionPay. Availability depends on your country. For more information, please see our Payment Policy page.

Yes. All transactions on our website are processed securely using industry-standard SSL/TLS encryption to protect your personal and payment information. Concept Palermo does not store any bank or card data on its servers.

Yes. Once the payment has been successfully processed, you will receive an order confirmation email. This email confirms receipt of payment and includes a detailed summary of your purchase.

If you don’t receive this email, contact us at info@conceptpalermo.com.

For more details, see our Payment Policy page.

If your payment is declined, make sure all payment details are entered correctly, including the card number, expiry date, CVV and billing address.

You can also try an alternative payment method or contact your bank or card issuer for more information. If the problem persists, contact us at info@conceptpalermo.com for assistance.

For more details, see our Payment Policy page.

By default, transactions are processed in euro's (€). For specific markets (for example, Poland or Denmark), Shopify may display prices and process payment in the local currency (PLN, DKK). The final payment currency will be displayed at checkout.