Shipping policy

Concept Palermo Shipping Policy

At Concept Palermo, our goal is to offer you a reliable, transparent and efficient shipping experience.

This shipping policy applies to orders placed through conceptpalermo.com in our active markets: Italy, Denmark, Germany, the Netherlands, Poland, Spain, Czechia, Finland, France, Romania, Ireland and Sweden.

1. Shipping costs

  • Free shipping: We offer free shipping on all orders in all our active markets: Italy, Denmark, Germany, the Netherlands, Poland, Spain, Czechia, Finland, France, Romania, Ireland and Sweden.
  • Possible additional costs: Depending on the destination country, customs duties or import taxes may apply, payable by the customer.

2. Processing and delivery times

Delivery times include processing time and shipping time.

  • Processing time: 1–2 business days (Monday to Friday)
  • Transit time: 5–8 business days (Monday to Friday)
  • Order cut-off time: 18:00 (CET)

Delivery times are estimates and may vary depending on location, carrier or external circumstances.

3. Shipping process

Once your order has been processed, you will receive a confirmation e-mail containing your tracking information.

We work with reliable logistics partners to ensure safe and efficient delivery.

In some cases, an order may be shipped in multiple parcels depending on product availability or shipping logistics.

You can track your order at any time via our page:

TRACK MY ORDER

4. Important delivery information

  • Shipping address: We recommend carefully checking the address entered before completing your order.
  • Failed delivery or collection: If a parcel is returned due to an incorrect address, failed collection or refusal of delivery, we may withhold an administration fee of up to €8.95 from the refund amount.
  • Order cancellation: Orders can be cancelled within 1 hour of purchase, provided they have not already been processed or shipped.

After this period, you will need to follow our returns procedure.

5. Delays and shipping issues

  • Delays: In some cases, delays may occur due to customs checks, public holidays, weather conditions or periods of high demand.
  • Damaged parcels: If you receive a damaged or incorrect item, please contact our customer service as soon as possible.

For any questions about the shipping of your order, you can contact us at info@conceptpalermo.com.

6. Returns and return shipments

We recommend using trackable shipping when returning an item.

Concept Palermo cannot be held responsible for delays or issues caused by the carrier during the return shipment.

If a return is lost, the customer must contact the carrier used directly to initiate any assistance or refund requests.

7. Company information

  • Store: Concept Palermo (E-Commerce L.R.)
  • E-mail: info@conceptpalermo.com
  • Phone: +31 85 083 0017
  • Address: Paxtonstraat 3N, 8013 RP Zwolle, Netherlands

Customer service hours:
Monday - Friday 09:00 - 18:00 | Saturday and Sunday 10:00 - 17:00 (CET)

We aim to respond to all requests within one business day.

Have questions or need assistance?
Contact our support team here.