Payment Policy

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Concept Palermo's Payment Policy

Thank you for choosing Concept Palermo for your purchase. Our payment policy is designed to give you a smooth and secure shopping experience.

This payment policy applies to all customers in our active markets: Italy, Denmark, Poland, Spain, Germany, the Netherlands, Romania, Czech Republic, Finland, France, Sweden, and Ireland.

All transactions made on our website https://conceptpalermo.com/ are processed in the currency applicable to your market. We support payment in the following currencies: Euro (EUR), Danish Krone (DKK), Czech Koruna (CZK), Polish Złoty (PLN), Romanian Leu (RON), and Swedish Krona (SEK). The currency shown is determined automatically based on your shipping destination.

Secure Payment Process
We guarantee that your payment data is safe. During the checkout process we use security protocols such as SSL encryption to protect your information.

Our payment processing is also certified under the PCI-DSS standard (Payment Card Industry Data Security Standard), the global standard for secure card payment handling. All card transactions are handled via Shopify Payments as the primary gateway, integrated with trusted payment partners for specific methods.

Fraud Detection: Concept Palermo uses active fraud detection systems via Shopify and our payment partners. In case of suspicious transactions, we may cancel the order or request additional verification. Unjustified chargebacks are disputed through the payment service provider, and confirmed fraud cases are reported to the relevant authorities.

Once your order is complete, you will receive a confirmation email with the order details. In case of any issues or errors with your order, please contact us immediately so we can resolve the matter.

Additional Costs on Delivery: Prices shown on the site are exclusive of VAT, customs duties, and import taxes. These amounts are not collected by us at checkout; they are assessed and collected by the carrier or your local customs authority upon delivery, in accordance with the import regulations of the destination country. The order confirmation sent by email serves as proof of purchase; we do not issue formal invoices, as we sell exclusively to private consumers.

Accepted Payment Methods
During checkout on our website, you can select one of the following secure payment methods:

  • Visa
  • Maestro
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal
  • iDEAL
  • BLIK
  • MobilePay

Available payment methods may vary depending on your destination country and selected currency.

Fraud Prevention
To protect our customers and our business from fraudulent activity, we employ a multi-layered security approach. All orders are subject to a rigorous fraud screening process. We utilize Shopify's advanced fraud analysis tools, and may use third-party services like Disputely or Chargeflow, to identify and flag potentially high-risk transactions. If our system flags an order as suspicious, we reserve the right to request additional verification from the customer (such as confirming personal details or providing a partial image of the payment card and a photo ID with sensitive information obscured), or to cancel the order and issue a full refund to the original payment method.

Chargebacks and Payment Disputes
We encourage customers to contact us directly to resolve any issues with their order — we are committed to finding a fair and swift resolution. A chargeback occurs when a customer disputes a charge directly with their bank or card issuer. If a chargeback is initiated, we receive a notification from the financial institution, our team conducts an internal review within 5-7 business days gathering all relevant evidence (order details, proof of shipment, tracking information, and communication with the customer), and this evidence is submitted to the card issuer, who makes the final determination. Please note that our Refund Policy governs all returns and refunds — initiating a chargeback for a non-defective item you wish to return is not the appropriate procedure and may delay resolution.

Subscriptions or Recurring Payments
We currently do not offer any subscription-based products or services. All purchases made on our website are one-time transactions — you will only be charged for the items you purchase at the time of checkout.

Pre-Authorization / Pending Charges
When you place an order, your bank or card issuer may place a temporary hold on the funds, known as a pre-authorization. This is not a final charge but a verification to ensure that sufficient funds are available. The charge is only finalized once your order is processed for shipment; until then it may appear as "pending" on your bank statement. If your order is canceled for any reason, this pre-authorization hold will be voided. The time it takes for funds to become available again depends on your bank's policies, typically 3 to 10 business days.

Contact Details:

Opening Hours:
- Monday to Friday: 09:00 - 18:00
- Saturday and Sunday: 10:00 - 17:00

We aim to respond to your emails within 24 hours (CET).

Please also see our Privacy Policy and Terms of Service for more information.