Terms of service

These general terms and conditions of sale apply to all purchases made on concept-palermo.com between the trader and the consumer. By making a purchase, you accept the following conditions.

The conditions apply to all customers in our active markets: Italy, Denmark, Germany, Spain, Poland, the Netherlands, the Czech Republic, Finland, France, Romania, Ireland, and Sweden.

ARTICLE 1 – DEFINITIONS

Withdrawal period: the period within which the consumer can exercise their right of withdrawal.

Consumer: the natural person who is not acting in the exercise of their profession or business activity and who enters into a distance contract with the trader.

Day: calendar day.

Duration contract: a distance contract relating to a series of products and/or services, for which the delivery and/or purchase obligation is spread over time.

Durable medium: any instrument that enables the consumer or the trader to store information addressed personally to them in a way that makes it accessible for future reference and allows the unaltered reproduction of the stored information.

Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the withdrawal period.

The trader: the natural or legal person who offers products and/or services at a distance to consumers.

Distance contract: a contract in which, within the framework of a system organized by the trader for the distance sale of products and/or services, up to and including the conclusion of the contract, exclusive use is made of one or more techniques for distance communication.

Technique for distance communication: any means that can be used to conclude a contract without the consumer and the trader being in the same place at the same time.

General Terms and Conditions: these general terms and conditions of sale of the trader.

ARTICLE 2 – IDENTITY OF THE TRADER

Name: Concept Palermo

Company: LRS ECOM B.V.

Address: Paxtonstraat 3N, 8013 RP Zwolle, Netherlands

Email: info@conceptpalermo.com

Contact form: Write to us here

Phone: +31 85 083 0017

Opening hours: Monday - Friday 09:00 - 18:00 | Saturday and Sunday 10:00 - 17:00 (CET)

Note: The address is used exclusively as the registered office and does not serve as an address for visits or returns. Return shipments must be notified in advance, after which the correct return address will be communicated via email.

We strive to respond to all inquiries within one business day.

ARTICLE 3 – SCOPE OF APPLICATION

These general terms and conditions of sale apply to every offer made by the trader and to every distance contract and order concluded between the trader and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions of sale will be made available to the consumer. If this is not reasonably possible, before the contract is concluded, it will be indicated that the general terms and conditions can be inspected at the trader's premises and that, at the consumer's request, they will be sent free of charge as soon as possible.

If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the contract is concluded, the text of these general terms and conditions of sale may be made available to the consumer electronically in such a way that it can be easily stored on a durable medium. If this is not reasonably possible, before the contract is concluded, it will be indicated where the general terms and conditions can be consulted electronically and that, at the consumer's request, they will be sent free of charge electronically or in another way.

In the event that, in addition to these general terms and conditions, specific product or service conditions also apply, the second and third paragraphs shall apply by analogy and, in the event of conflicting conditions, the consumer may always rely on the provision that is most favorable to them.

If one or more provisions of these general terms and conditions of sale should, at any time, be fully or partially void or annulled, the contract and the remaining conditions shall remain in force, and the provision in question shall be immediately replaced by mutual agreement with a provision that approaches the purpose and scope of the original as closely as possible.

Situations not regulated in these general terms and conditions of sale must be assessed "in the spirit" of these conditions.

Uncertainties regarding the interpretation or content of one or more provisions of our conditions must be interpreted "in the spirit" of these general terms and conditions of sale.

ARTICLE 4 – THE OFFER

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.

The offer is non-binding. The trader has the right to modify and adapt the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to make a proper assessment of the offer. If the trader uses images, these are a faithful representation of the products and/or services offered. Obvious errors or mistakes in the offer do not bind the trader.

All images, specifications, and information in the offer are indicative and cannot give rise to compensation for damages or dissolution of the contract.

Product images are a faithful representation of the products offered. The trader cannot guarantee that the displayed colors correspond exactly to the actual colors of the products.

Each offer contains information that makes it clear to the consumer what rights and obligations are attached to accepting the offer. This includes in particular:

the price, excluding VAT; customs duties and import VAT are the responsibility of the customer and are collected upon delivery. Postal and/or courier services may apply, regarding import, the special scheme for postal and courier services. This scheme applies when goods are imported into the EU destination country. The postal or courier service collects the VAT (possibly together with customs duties) from the recipient of the goods;
any shipping costs;
the manner in which the contract is concluded and the actions required for this;
whether or not the right of withdrawal applies;
the method of payment, delivery, and performance of the contract;
the period for accepting the offer, or the period within which the trader guarantees the price;
the rate for distance communication, if the costs of using the technique for distance communication are calculated on a basis other than the standard basic rate for the communication medium used;
whether the contract is archived after its conclusion and, if so, how it can be accessed by the consumer;
the means by which the consumer, before concluding the contract, can check and, if necessary, correct the information they have provided under the contract;
any other languages, besides Danish, in which the contract can be concluded;
the codes of conduct to which the trader has subscribed and how the consumer can consult these codes of conduct electronically; and
the minimum duration of the distance contract in the case of a duration contract.

Optional: sizes, colors, types of materials available.

ARTICLE 5 – THE CONTRACT

The contract is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and complies with the conditions set out therein.

If the consumer has accepted the offer electronically, the trader shall immediately confirm receipt of the acceptance electronically. As long as the receipt of this acceptance has not been confirmed by the trader, the consumer may dissolve the contract.

If the contract is concluded electronically, the trader shall take appropriate technical and organizational measures to secure the electronic transmission of data and ensure a safe web environment. If the consumer can pay electronically, the trader shall observe appropriate security measures for this purpose.

The trader may – within statutory frameworks – inform themselves about the consumer's ability to meet their payment obligations, as well as all facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, the trader has sound reasons not to conclude the contract, they are entitled to refuse an order or request, giving reasons, or to attach special conditions to the execution.

The trader will send the consumer, along with the product or service, the following information, in writing or in such a way that it can be stored by the consumer on a durable medium:

the address of the trader's business location where the consumer can lodge complaints;
the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
information on guarantees and existing after-sales service;
the information referred to in Article 4, paragraph 3, of these conditions, unless the trader has already provided this information to the consumer before the execution of the contract;
the requirements for terminating the contract if the contract has a duration of more than one year or is of indefinite duration.

In the case of a duration contract, the provision of the previous paragraph applies only to the first delivery.

Every contract is concluded under the suspensive condition of sufficient availability of the products concerned.

ARTICLE 6 – RIGHT OF WITHDRAWAL

When purchasing products, the consumer has the option to withdraw from the contract without giving reasons within 14 days. At Concept Palermo, we extend this period to 30 days, so you can evaluate your purchase at your leisure. The withdrawal period begins on the day after the consumer, or a representative designated in advance by the consumer and made known to the trader, receives the product.

During the withdrawal period, the consumer shall handle the product and packaging with care. The consumer shall only unpack or use the product to the extent necessary to assess whether they wish to keep it. If they exercise their right of withdrawal, they shall return the product with all accessories supplied and – if reasonably possible – in its original condition and packaging to the trader, in accordance with the reasonable and clear instructions provided by the trader.

Our return procedure is simple and consists of the following steps:

Notify your return:
1.1 You have the right to cancel your order up to 30 days after receipt, without giving any reason.

1.2 For proper handling of your return, please contact our customer service via our contact form or by writing to info@conceptpalermo.com. Please state your order number and the products you wish to return.

1.3 In order to register returns correctly, we ask you to notify your return in advance. Return shipments without prior notice may be delayed and not processed correctly.

1.4 Note: return shipping costs are borne by the consumer. Our return address is our international warehouse (Asia) and is indicated on the return form.
Pack the product: Make sure the product is well packed to avoid damage during transport. If possible, use the original packaging.
Ship the product: The costs of the return shipment are borne by the consumer. Return costs are between €20 and €40, depending on the size of the package and the courier. The exact costs depend on the size of the package and can be calculated on the courier's website.
Refund: After receiving and checking the returned product, we will process your refund within 14 days. The amount will be credited back to the original payment method.
Important: Return shipping costs are at your expense. Our return address is located outside the EU (Asia), at our international warehouse. The exact address is indicated on the return form that you can download above.

If the consumer wishes to exercise their right of withdrawal, they are required to notify the trader within 30 days of receiving the product. The notification must be made in writing/via email. After communicating their decision, the customer must return the product within 14 days to the place of origin (our return address is located outside the EU, at our international warehouse in Asia). The consumer must be able to prove that the goods were returned in a timely manner, for example by means of proof of shipment.

If, upon expiry of the periods referred to in paragraphs 2 and 3, the customer has not communicated their wish to exercise the right of withdrawal or has not returned the product to the trader, the purchase is considered final.

Please also consult our full return and refund policy for more information.

ARTICLE 7 – COSTS IN CASE OF WITHDRAWAL

If the consumer exercises their right of withdrawal, the costs of returning the products shall be borne by them.

If the consumer has paid an amount, the trader will refund this amount as soon as possible, and in any case no later than 14 days after withdrawal. This is subject to the condition that the product has been received back by the online store or that sufficient proof of complete return can be provided.

ARTICLE 8 – EXCLUSIONS FROM THE RIGHT OF WITHDRAWAL

The trader can exclude the right of withdrawal for products described in paragraphs 2 and 3. The exclusion of the right of withdrawal is only valid if the trader has clearly stated this in the offer, or at least in good time before the conclusion of the contract.

Exclusion of the right of withdrawal is only possible for products:

custom-made or clearly personalized by the trader according to the consumer's specifications;
that are clearly personal in nature;
which by their nature cannot be returned;
that can spoil or age rapidly;
whose price is subject to fluctuations in the financial market over which the trader has no control;
individual newspapers and magazines;
audio and video recordings and computer software of which the consumer has broken the seal;
hygiene products of which the consumer has broken the seal.

Exclusion of the right of withdrawal is only possible for services:

relating to accommodation, transport, catering, or leisure activities to be provided on a specific date or during a specific period;
the supply of which has begun with the explicit consent of the consumer before the withdrawal period has expired;
relating to betting and lotteries.

ARTICLE 9 – PRICES

During the validity period indicated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.

Notwithstanding the previous paragraph, the trader may offer products or services whose prices are subject to fluctuations in the financial market and over which they have no control, at variable prices. This link to fluctuations and the fact that any prices mentioned are target prices will be stated in the offer.

Price increases within 3 months after the conclusion of the contract are only permitted if they are the result of statutory regulations or provisions.

Price increases from 3 months after the conclusion of the contract are only permitted if the trader has stipulated this and:

they are the result of statutory regulations or provisions; or
the consumer has the right to terminate the contract as of the day on which the price increase takes effect.
All prices on our website are exclusive of VAT, customs duties, and import taxes.
Since our products are shipped directly from the supplier outside the EU (China), the customer may be subject to payment of VAT, customs duties, and/or import taxes upon delivery.
The customer is solely responsible for paying these costs to the customs authority or the courier.
Before placing an order, please inform yourself about any additional costs with your country's customs authority.

The place of delivery is considered to be the country where the shipment begins. In this case, delivery takes place outside the EU. Consequently, the postal or courier service will collect import VAT or customs duties from the recipient. Therefore, no VAT will be charged by the trader.

All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing and typographical errors, the trader is not obliged to deliver the product at the incorrect price.

ARTICLE 10 – CONFORMITY AND WARRANTY

The trader guarantees that the products and/or services comply with the contract, the specifications stated in the offer, the reasonable requirements of quality and/or usability, and the statutory provisions and/or government regulations existing on the date of the conclusion of the contract. If agreed, the trader also guarantees that the product is suitable for other than normal use.

A warranty provided by the trader, manufacturer, or importer does not affect the legal rights and claims that the consumer can assert against the trader under the contract.

Any defects or incorrectly delivered products must be reported to the trader in writing within 14 days of delivery. The return of the products must be in the original packaging and in new condition.

As a consumer, you are also entitled to a legal warranty of conformity of 24 months under the sale of goods act. The trader's warranty period corresponds to the manufacturer's warranty period. However, the trader is never responsible for the ultimate suitability of the products for each individual use by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

the consumer has repaired and/or modified the delivered products themselves or has had them repaired and/or modified by third parties;
the delivered products have been exposed to abnormal conditions or have been treated carelessly or contrary to the instructions of the trader and/or the instructions on the packaging;
the defect is, in whole or in part, the result of regulations that the government has made or will make regarding the nature or quality of the materials used.

ARTICLE 11 – DELIVERY AND EXECUTION

The trader will take the greatest possible care when receiving and executing orders.

The place of delivery is the address that the consumer has made known to the company.

With due observance of what is stated in Article 4, the company will execute accepted orders with due dispatch, but in any case within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be filled or can only be partially filled, the consumer will be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the contract without costs and without any right to compensation.

If delivery is delayed due to force majeure (e.g., customs delays, pandemics, strikes), the trader will inform the consumer as soon as possible and, in consultation, offer an alternative solution.

In the event of dissolution in accordance with the previous paragraph, the trader will refund the amount paid by the consumer as soon as possible, but at least within 14 days after dissolution.

If delivery of an ordered product proves to be impossible, the trader will make every effort to provide a replacement item. No later than upon delivery, it will be stated in a clear and comprehensible manner that a replacement item is being delivered. For replacement items, the right of withdrawal cannot be excluded. The costs of any return shipment shall be borne by the trader.

The risk of damage and/or loss of products rests with the trader until the moment of delivery to the consumer or a representative designated in advance and made known to the trader, unless explicitly agreed otherwise.

Total delivery time = processing time + shipping time.

All estimated/normal delivery times are based on data from previous orders. These are estimated and purely indicative times.

The delivery time consists of two important parts:

1) Processing time (1-2 business days):

Order confirmation
Adjustments
Quality control
Packaging

2) Shipping time (depends on destination, 5-8 business days):

The shipping time is calculated from the moment the package is picked up at our international transport center to the desired destination and may vary depending on the delivery location.

Estimated total delivery time:

Italy, Denmark, Germany, Spain, Poland, the Netherlands, the Czech Republic, Finland, France, Romania, Ireland, and Sweden: 6-10 business days* (free standard shipping)

Please consult our full shipping policy for further details.

Processing:

The processing time begins the day you place your order. Your order is normally processed within 1-2 business days. As soon as we have processed your order, we can ship it.

Note:

Delays may occur in connection with holidays; manufacturers and couriers limit their activities. This is beyond our control. Normal operations will resume immediately after the holidays.

Incorrect address information, customs clearance procedures, and other circumstances may cause delays in delivery.

Track your order

When your items are shipped, you will receive an email from us with a tracking number.

If you haven't received it or if the tracking number doesn't work, don't worry. Contact us and we will find a solution!

Couriers

We use local shipping partners depending on the destination, such as PostNord, DHL, GLS, PostNL, and Bpost.

Cancellations

If you change your mind before receiving your order, you can cancel it at any time before it is shipped. Please consult our return and refund policy if the order has already been shipped.

Unexpected delays

Delivery may take longer than the standard times indicated here. Contact us if your package has been in transit FOR TOO LONG (beyond the deadline communicated by us), and we will be happy to help you resolve any situation that is beyond our control!

Changing your address

We can no longer change the delivery address once the shipment is in transit. If you wish to change the delivery location of your order, please contact us within 24 hours of placing the order at info@conceptpalermo.com. Please note that we process and ship orders within one business day of the order being placed.

Package damaged in transit:

If you receive a damaged package, please refuse it and contact our customer service. If the package was delivered in your absence, please contact customer service to discuss the next steps.

Correct delivery address: When placing an order, the consumer is required to provide a correct, complete, and up-to-date delivery address. If a package cannot be delivered due to incomplete, incorrect, or outdated address information and is returned to the sender or must be resent, all additional costs (redirection, return, reshipment) will be borne by the consumer. The trader cannot be held responsible for delays or loss of packages resulting from incorrect address information.

ARTICLE 12 – DURATION CONTRACTS: DURATION, TERMINATION, AND EXTENSION

Termination

The consumer may terminate an open-ended contract that extends to the regular delivery of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period of no more than one month.

The consumer may terminate a fixed-term contract that extends to the regular delivery of products (including electricity) or services at any time towards the end of the fixed term, subject to the agreed termination rules and a notice period of no more than one month.

The consumer can, regarding the contracts mentioned in the previous paragraphs:

terminate them at any time and not be limited to termination at a specific time or period;
terminate them at least in the same way as they were entered into;
always terminate with the same notice period as the trader has stipulated for themselves.

Extension

A contract concluded for a fixed term and which extends to the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a fixed term.

Notwithstanding the previous paragraph, a contract concluded for a fixed term and which extends to the regular delivery of daily, news, and weekly newspapers and magazines may be tacitly extended for a fixed term of a maximum of three months, if the consumer can terminate this extended contract towards the end of the extension with a notice period of no more than one month.

A contract concluded for a fixed term and which extends to the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer can terminate at any time with a notice period of no more than one month, and a notice period of no more than three months if the contract extends to the regular delivery, but less than once a month, of daily, news, and weekly newspapers and magazines.

A contract of limited duration for the regular delivery of daily, news, and weekly newspapers and magazines for trial or introductory purposes (trial or introductory subscription) is not tacitly extended and ends automatically at the end of the trial or introductory period.

Duration

If a contract has a duration of more than one year, after one year the consumer may terminate at any time with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

ARTICLE 13 – PAYMENT

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 business days after the start of the withdrawal period referred to in Article 6, paragraph 1. In the case of a contract for the provision of a service, this period begins after the consumer has received confirmation of the contract.

The consumer has the duty to immediately report inaccuracies in payment details provided or stated to the trader.

In the event of default by the consumer, the trader has the right, subject to legal limitations, to charge the reasonable costs made known to the consumer in advance.

ARTICLE 14 – COMPLAINTS PROCEDURE

Complaints about the execution of the contract must be submitted to the trader fully and clearly described within 7 days after the consumer has discovered the defects.

Complaints submitted to the trader will be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the trader will respond within the 14-day period with a confirmation of receipt and an indication of when the consumer can expect a more detailed answer.

If the complaint cannot be resolved by mutual agreement, a dispute arises that can be submitted to the dispute resolution procedure.

A complaint does not suspend the trader's obligations, unless the trader indicates otherwise in writing.

If a complaint is found to be justified by the trader, the trader will, at their discretion, replace or repair the delivered products free of charge.

Consumers in the EU can also submit disputes via the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr

Consumers residing in the EU also have the right to submit a complaint via the European Commission's Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr. Our email address for this purpose is stated in the identity of the trader (Article 2).

ARTICLE 15 – DISPUTES AND APPLICABLE LAW

Contracts between the trader and the consumer, to which these general terms and conditions of sale apply, are exclusively governed by Dutch law. This also applies if the consumer resides abroad. However, consumers always retain the protection guaranteed by the mandatory provisions of the consumer protection law of their country of residence.

ARTICLE 16 – CESOP

Following the rules introduced and strengthened from 2024 regarding the EU directive on reporting obligations for payment service providers – and the subsequent implementation of the Central Electronic System of Payment Information (CESOP) – payment service providers may register information in the European CESOP system.

ARTICLE 17 – PERSONAL DATA

The processing of your personal data takes place in accordance with the EU General Data Protection Regulation (GDPR). To learn more, please consult our privacy policy.

ARTICLE 18 – FORCE MAJEURE

The trader cannot be held responsible for delays or failure to perform obligations due to circumstances beyond their reasonable control, including but not limited to: wars, acts of terrorism, pandemics, epidemics, natural disasters, extreme weather conditions, strikes, lockouts, fires, embargoes, export or import restrictions, customs and government interventions, transport disruptions, courier delays, third-party computer failures, or other unforeseen events. In the event of force majeure, delivery and performance deadlines will be extended accordingly, and the parties may dissolve the contract, in whole or in part, without obligation to pay compensation, if the force majeure event persists for more than 30 days.

ARTICLE 19 – PROMOTIONS AND DISCOUNT CODES

For promotions, discount codes, and coupons, the following conditions apply:

Discount codes cannot be combined with other offers, active promotions, or other discount codes, unless otherwise and explicitly stated.
Discount codes cannot be converted into cash, store credit, or gift cards.
Each discount code is limited to one use per customer and per order.
Discount codes have a validity period specified in the terms of the promotion; expired codes cannot be used.
The trader reserves the right to cancel or modify discount codes, promotions, and offers without notice, as well as to refuse clearly fraudulent use.
In the event of a full or partial return of an order placed with a discount code, only the amount actually paid will be refunded.

ARTICLE 20 – AMENDMENTS TO THE TERMS AND CONDITIONS

The trader reserves the right to periodically amend these Terms and Conditions. The version in force from time to time will be published on this page with the update date. It is the consumer's responsibility to consult the applicable conditions before each purchase. For orders already placed, the conditions in force at the time of the order will apply. Material changes may be communicated via email to registered customers.