Terms and Conditions

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These general terms and conditions of sale apply to all purchases made on concept-palermo.com between the trader and the consumer. By making a purchase, you accept the following terms.

These terms apply to all customers in our active markets: Italy, Denmark, Germany, Spain and Poland.

ARTICLE 1 – DEFINITIONS

Withdrawal period: the period within which the consumer can exercise their right of withdrawal.

Consumer: the natural person who is not acting for purposes related to their trade or business and who enters into a distance contract with the trader.

Day: calendar day.

Continuing performance contract: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time.

Durable medium: any instrument which enables the consumer or trader to store information addressed personally to them in a way accessible for future reference, and which allows the unaltered reproduction of the information stored.

Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the withdrawal period.

The trader: the natural or legal person who offers products and/or services to consumers at a distance.

Distance contract: a contract in which, within the framework of a system organised by the trader for the distance selling of products and/or services, up to and including the moment the contract is concluded, exclusive use is made of one or more means of distance communication.

Means of distance communication: a means that can be used to conclude a contract without the consumer and the trader being in the same place at the same time.

General Terms and Conditions of Sale: these general terms and conditions of sale of the trader.

ARTICLE 2 – IDENTITY OF THE TRADER

Name: Concept Palermo

Company: LRS ECOM B.V.

Address: Paxtonstraat 3N, 8013 RP Zwolle, Netherlands

E-mail: info@conceptpalermo.com

Contact form: Write to us here

Phone: +31 85 083 0017

Opening hours: Monday - Friday 09:00 - 18:00 | Saturday and Sunday 10:00 - 17:00 (CET)

Note: This address is used solely as the registered office and does not serve as an address for visits or returns. Return shipments must be notified in advance, after which the correct return address will be communicated by email.

We aim to respond to all requests within one business day.

ARTICLE 3 – SCOPE OF APPLICATION

These general terms and conditions of sale apply to every offer made by the trader and to every distance contract and order concluded between the trader and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions of sale will be made available to the consumer. If this is not reasonably possible, it will be indicated, before the contract is concluded, that the general terms and conditions of sale can be consulted at the trader's premises and that, at the consumer's request, they will be sent free of charge as soon as possible.

If the distance contract is concluded electronically, notwithstanding the preceding paragraph and before the contract is concluded, the text of these general terms and conditions of sale may be made available to the consumer electronically in such a way that it can easily be stored on a durable medium. If this is not reasonably possible, it will be indicated, before the contract is concluded, where the general terms and conditions of sale can be consulted electronically and that, at the consumer's request, they will be sent free of charge electronically or in another way.

Where, in addition to these general terms and conditions of sale, specific product or service conditions also apply, the second and third paragraphs apply accordingly, and in the event of conflicting conditions, the consumer may always rely on the provision that is most favourable to them.

Should one or more provisions of these general terms and conditions of sale at any time be wholly or partly null and void or be voided, the contract and the remaining provisions will remain in force, and the provision in question will be immediately replaced by mutual agreement with a provision that comes as close as possible to the purpose and scope of the original.

Situations not provided for in these general terms and conditions of sale must be assessed "in the spirit" of these terms.

Uncertainties regarding the interpretation or content of one or more provisions of our terms must be interpreted "in the spirit" of these general terms and conditions of sale.

ARTICLE 4 – THE OFFER

If an offer is of limited duration or is subject to conditions, this will be explicitly stated in the offer.

The offer is without obligation. The trader has the right to modify and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to properly assess the offer. If the trader uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the trader.

All images, specifications and information contained in the offer are indicative and cannot give rise to compensation for damages or termination of the contract.

Product images are a faithful representation of the products offered. The trader cannot guarantee that the colours displayed correspond exactly to the actual colours of the products.

Each offer contains information that makes it clear to the consumer what rights and obligations are attached to acceptance of the offer. This includes, in particular:

the price, excluding any customs duties and import VAT. These additional costs are borne by the customer. Postal and/or courier services may apply the special scheme for postal and courier services with regard to importation. This scheme applies when goods are imported into the EU country of destination. The postal or courier service collects the VAT (possibly together with customs duties) from the recipient of the goods;
any shipping costs;
the manner in which the contract will be concluded and the actions required to do so;
whether or not the right of withdrawal applies;
the method of payment, delivery and performance of the contract;
the period for acceptance of the offer, or the period within which the trader guarantees the price;
the rate for distance communication, if the costs of using the means of distance communication are calculated on a basis other than the standard base rate for the means of communication used;
whether the contract is archived after it is concluded and, if so, how the consumer can access it;
the way in which the consumer, before the contract is concluded, can check and, if necessary, correct the information they have provided under the contract;
any other languages, besides Danish, in which the contract can be concluded;
the codes of conduct to which the trader has subscribed and the way in which the consumer can consult these codes of conduct electronically; and
the minimum duration of the distance contract in the case of a continuing performance contract.

Optional: available sizes, colours, types of materials.

ARTICLE 5 – THE CONTRACT

Subject to the provisions of paragraph 4, the contract is concluded at the moment the consumer accepts the offer and satisfies the conditions set out therein.

If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of the acceptance electronically. Until the trader has confirmed receipt of this acceptance, the consumer may terminate the contract.

If the contract is concluded electronically, the trader will take appropriate technical and organisational measures to protect the electronic transmission of data and will ensure a secure web environment. If the consumer can pay electronically, the trader will take appropriate security measures to this end.

Within the limits of the law, the trader may make enquiries as to the consumer's ability to fulfil their payment obligations, as well as into all facts and factors relevant to the responsible conclusion of the distance contract. If, on the basis of this investigation, the trader has good grounds not to conclude the contract, it is entitled to refuse an order or request, giving reasons, or to attach special conditions to its performance.

The trader will send the consumer, together with the product or service, the following information, in writing or in such a way that it can be stored by the consumer on a durable medium:

the address of the trader's place of business where the consumer can lodge complaints;
the conditions and procedure by which the consumer may exercise the right of withdrawal, or a clear statement regarding exclusion of the right of withdrawal;
information about existing warranties and after-sales service;
the information referred to in Article 4, paragraph 3 of these terms, unless the trader has already provided it to the consumer prior to performance of the contract;
the requirements for terminating the contract if it has a duration of more than one year or is of indefinite duration.

In the case of a continuing performance contract, the provision in the preceding paragraph applies only to the first delivery.

Every contract is concluded subject to the condition precedent of sufficient availability of the products in question.

ARTICLE 6 – RIGHT OF WITHDRAWAL

When purchasing products, the consumer has the option to withdraw from the contract without giving reasons within 14 days. At Concept Palermo, we extend this period to 30 days, so that you can take your time to evaluate your purchase. The withdrawal period starts on the day after the consumer, or a representative designated by the consumer and made known to the trader, has received the product.

During the withdrawal period, the consumer must handle the product and its packaging with care. The consumer may only unpack or use the product to the extent necessary to assess whether they wish to keep it. If the consumer exercises the right of withdrawal, they will return the product to the trader with all accessories supplied and, if reasonably possible, in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the trader.

Our return procedure is simple and consists of the following steps:

Notify us of your return:
1.1 You have the right to cancel your order up to 30 days after receipt, without giving any reason.

1.2 For proper handling of your return, please contact our customer service via our contact form or by writing to info@conceptpalermo.com. Please state your order number and the products you wish to return.

1.3 In order to register returns correctly, we ask you to notify us of your return in advance. Return shipments sent without prior notice may be delayed and may not be processed correctly.

1.4 Note: return shipping costs are borne by the consumer. Our return address is our international warehouse (Asia) and is stated on the return form.
Pack the product: Make sure the product is well packed to avoid damage during transport. If possible, use the original packaging.
Ship the product: Return shipping costs are borne by the consumer. Return costs range between €20 and €40, depending on the size of the package and the courier. The exact costs depend on the size of the package and can be calculated on the courier's website.
Refund: After we have received and checked the returned product, we will process your refund within 14 days. The amount will be credited back to the original payment method.
Important: Return shipping costs are your responsibility. Our return address is located outside the EU (Asia), at our international warehouse. The exact address is stated on the return form you can download above.

If the consumer wishes to exercise their right of withdrawal, they must notify the trader within 30 days of receiving the product. Notification must be made in writing/by email. After notifying their decision, the customer must return the product within 14 days to the place of origin (our return address is located outside the EU, at our international warehouse in Asia). The consumer must be able to demonstrate that the goods were returned in good time, for example by means of proof of shipment.

If, upon expiry of the periods referred to in paragraphs 2 and 3, the customer has not notified their intention to exercise the right of withdrawal or has not returned the product to the trader, the purchase will be considered final.

Please also see our full return and refund policy for more information.

ARTICLE 7 – COSTS IN THE EVENT OF WITHDRAWAL

If the consumer exercises their right of withdrawal, the costs of returning the products are borne by the consumer.

If the consumer has paid an amount, the trader will refund this amount as soon as possible, and in any case no later than 14 days after the withdrawal. This is subject to the product having been received by the online shop or sufficient proof of complete return being provided.

ARTICLE 8 – EXCLUSIONS FROM THE RIGHT OF WITHDRAWAL

The trader may exclude the right of withdrawal for the products described in paragraphs 2 and 3. Exclusion of the right of withdrawal is only valid if the trader has clearly stated this in the offer, or in good time before the contract is concluded.

Exclusion of the right of withdrawal is only possible for products:

made to the consumer's specifications or clearly personalised by the trader;
which are clearly personal in nature;
which cannot be returned due to their nature;
which may deteriorate or expire quickly;
whose price is linked to fluctuations in the financial market over which the trader has no control;
single newspapers and magazines;
audio and video recordings and computer software of which the consumer has broken the seal;
hygiene products of which the consumer has broken the seal.

Exclusion of the right of withdrawal is only possible for services:

relating to accommodation, transport, catering or leisure activities to be provided on a specific date or during a specific period;
the performance of which has begun with the explicit consent of the consumer before the withdrawal period has expired;
relating to betting and lotteries.

ARTICLE 9 – PRICES

During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.

Notwithstanding the preceding paragraph, the trader may offer products or services whose prices are subject to fluctuations in the financial market, over which the trader has no control, at variable prices. This link to fluctuations and the fact that the prices stated are indicative will be mentioned in the offer.

Price increases within 3 months of the conclusion of the contract are only permitted if they result from statutory provisions or regulations.

Price increases from 3 months after the conclusion of the contract are only permitted if the trader has stipulated this and:

they result from statutory provisions or regulations; or
the consumer has the right to terminate the contract as of the day on which the price increase takes effect.
All prices on our website are exclusive of VAT, customs duties and import taxes.
Because our products are shipped directly from the supplier outside the EU (China), the customer may be liable for VAT, customs duties and/or import taxes upon delivery.
The customer is solely responsible for paying these costs to the customs authority or the courier.
Before placing an order, please check with your country's customs authority for any additional costs.

The place of delivery is deemed to be the country in which shipment begins. In this case, delivery takes place outside the EU. As a result, the postal or courier service will collect import VAT or customs duties from the recipient. Therefore, no VAT will be charged by the trader.

All prices are subject to printing and typing errors. No liability is accepted for the consequences of printing and typing errors. In the event of printing and typing errors, the trader is not obliged to supply the product at the incorrect price.

ARTICLE 10 – CONFORMITY AND WARRANTY

The trader guarantees that the products and/or services conform to the contract, the specifications stated in the offer, reasonable requirements of soundness and/or usability, and the statutory provisions and/or government regulations in force on the date the contract is concluded. If agreed, the trader also guarantees that the product is suitable for use other than normal use.

A warranty provided by the trader, manufacturer or importer does not affect the legal rights and claims that the consumer may assert against the trader under the contract.

Any defects or incorrectly delivered products must be reported to the trader in writing within 14 days of delivery. Products must be returned in their original packaging and in as-new condition.

As a consumer, you are also entitled to a 24-month statutory warranty of conformity under the law governing the sale of goods. The trader's warranty period corresponds to the manufacturer's warranty period. However, the trader is never liable for the ultimate suitability of the products for each individual use by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

the consumer has repaired and/or modified the delivered products themselves, or has had them repaired and/or modified by third parties;
the delivered products have been exposed to abnormal conditions or have been handled negligently or in a manner contrary to the trader's instructions and/or the instructions on the packaging;
the defect is wholly or partly the result of regulations that the authorities have imposed or will impose regarding the nature or quality of the materials used.

ARTICLE 11 – DELIVERY AND PERFORMANCE

The trader will exercise the utmost care when receiving and executing orders.

The place of delivery is the address that the consumer has provided to the company.

Taking into account the provisions of Article 4, the company will execute accepted orders with due speed, and in any event within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be executed or can only be partially executed, the consumer will be informed of this within 30 days of placing the order. In that case, the consumer has the right to terminate the contract free of charge and without entitlement to any compensation.

If delivery is delayed due to force majeure (e.g. customs delays, pandemics, strikes), the trader will inform the consumer as soon as possible and, in consultation, offer an alternative solution.

In the event of termination under the preceding paragraph, the trader will refund the amount paid by the consumer as soon as possible, and in any case within 14 days of the termination.

If delivery of an ordered product proves impossible, the trader will make an effort to provide a replacement item. At the latest at the time of delivery, it will be clearly and comprehensibly stated that a replacement item is being delivered. For replacement items, the right of withdrawal cannot be excluded. The costs of any return shipment are borne by the trader.

The risk of damage and/or loss of products rests with the trader until the moment of delivery to the consumer or a representative designated in advance and made known to the trader, unless explicitly agreed otherwise.

Total delivery time = processing time + shipping time.

All estimated/normal delivery times are based on data from previous orders. These are estimated times and are purely indicative.

Delivery time consists of two important parts:

1) Processing time (1-2 business days):

Order confirmation
Adjustments
Quality control
Packaging

2) Shipping time (depends on destination, 5-8 business days):

Shipping time is calculated from the moment the package is collected at our international transport centre until it reaches the desired destination, and may vary depending on the delivery location.

Estimated total delivery time:

Italy, Denmark, Germany, Spain and Poland: 6-10 business days* (free standard shipping)

Please see our full shipping policy for more details.

Processing:

Processing time begins on the day you place your order. Your order is normally processed within 1-2 business days. As soon as we have processed your order, we can ship it.

Note:

Delays may occur around holidays, as manufacturers and couriers scale back their operations. This is beyond our control. Normal operations will resume immediately after the holidays.

Incorrect address information, customs clearance procedures and other circumstances may cause delivery delays.

Track your order

When your items are shipped, you will receive an email from us with a tracking number.

If you haven't received it, or if the tracking number doesn't work, don't worry. Contact us and we'll find a solution!

Couriers

We use local shipping partners depending on the destination, such as PostNord, DHL, GLS, PostNL and Bpost.

Cancellations

If you change your mind before receiving your order, you can cancel it at any time before it is shipped. Please see our return and refund policy if the order has already been shipped.

Unexpected delays

Delivery may take longer than the standard times stated here. Contact us if your package has been in transit for TOO LONG (beyond the time frame we have communicated), and we will be happy to help you resolve any situation that is beyond our control!

Changing your address

We can no longer change the delivery address once the shipment is in transit. If you wish to change the delivery location of your order, please contact us within 24 hours of placing the order at info@conceptpalermo.com. Please note that we process and ship orders within one business day of the order being placed.

Package damaged during transport:

If you receive a damaged package, please refuse it and contact our customer service. If the package was delivered in your absence, please contact customer service to discuss the next steps.

Correct delivery address: When placing an order, the consumer is required to provide a correct, complete and up-to-date delivery address. If a package cannot be delivered due to incomplete, incorrect or outdated address information and is returned to the sender or must be reshipped, all additional costs (redirection, return, reshipping) will be borne by the consumer. The trader cannot be held liable for delays or loss of packages resulting from incorrect address information.

ARTICLE 12 – CONTINUING PERFORMANCE CONTRACTS: DURATION, TERMINATION AND EXTENSION

Termination

The consumer may terminate a contract of indefinite duration that relates to the regular supply of products (including electricity) or services at any time, subject to the agreed termination rules and with a maximum notice period of one month.

The consumer may terminate a fixed-term contract that relates to the regular supply of products (including electricity) or services at the end of the fixed term, at any time, subject to the agreed termination rules and with a maximum notice period of one month.

For the contracts mentioned in the preceding paragraphs, the consumer may:

terminate at any time and not be restricted to termination at a specific time or during a specific period;
terminate in at least the same manner as that in which they were entered into;
always terminate with the same notice period that the trader has set for itself.

Extension

A contract entered into for a fixed term and relating to the regular supply of products (including electricity) or services may not be tacitly extended or renewed for a fixed term.

Notwithstanding the preceding paragraph, a contract entered into for a fixed term and relating to the regular supply of daily, news and weekly publications, as well as magazines, may be tacitly extended for a fixed term of a maximum of three months, if the consumer may terminate this extended contract at the end of the extension with a maximum notice period of one month.

A contract entered into for a fixed term and relating to the regular supply of products or services may only be tacitly extended for an indefinite period if the consumer may terminate at any time with a maximum notice period of one month, and a maximum notice period of three months if the contract relates to the regular, but less than monthly, supply of daily, news and weekly publications, as well as magazines.

A contract of limited duration for the regular supply of daily, news and weekly publications, as well as magazines, on a trial or introductory basis (trial or introductory subscription) is not tacitly extended and automatically ends at the end of the trial or introductory period.

Duration

If a contract has a duration of more than one year, after one year the consumer may terminate it at any time with a maximum notice period of one month, unless reasonableness and fairness preclude termination before the end of the agreed duration.

ARTICLE 13 – PAYMENT

Unless otherwise agreed, amounts owed by the consumer must be paid within 7 business days of the start of the withdrawal period referred to in Article 6, paragraph 1. In the case of a contract for the supply of a service, this period begins after the consumer has received confirmation of the contract.

The consumer is obliged to immediately report any inaccuracies in the payment details provided or stated to the trader.

In the event of non-payment by the consumer, the trader has the right, subject to statutory limitations, to charge the consumer reasonable costs communicated in advance.

ARTICLE 14 – COMPLAINTS PROCEDURE

Complaints about the performance of the contract must be submitted to the trader fully and clearly described within 7 days of the consumer discovering the defects.

Complaints submitted to the trader will be answered within 14 days of the date of receipt. If a complaint requires a foreseeably longer processing time, the trader will reply within the 14-day period with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved by mutual agreement, a dispute arises that can be submitted to the dispute resolution procedure.

A complaint does not suspend the trader's obligations, unless the trader indicates otherwise in writing.

If a complaint is found to be justified by the trader, the trader will, at its discretion, replace or repair the delivered products free of charge.

Consumers in the EU can also submit disputes via the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr

Consumers residing in the EU also have the right to submit a complaint via the European Commission's Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr. Our email address for this purpose is stated under the trader's identity (Article 2).

ARTICLE 15 – DISPUTES AND APPLICABLE LAW

Dutch law applies exclusively to contracts between the trader and the consumer to which these general terms and conditions of sale apply. This also applies if the consumer resides abroad. However, consumers always retain the protection afforded by the mandatory provisions of consumer protection law in their country of residence.

ARTICLE 16 – CESOP

Following the rules introduced and strengthened from 2024 regarding the EU directive on reporting obligations for payment service providers – and the resulting implementation of the Central Electronic System of Payment Information (CESOP) – payment service providers may record information in the European CESOP system.

ARTICLE 17 – PERSONAL DATA

The processing of your personal data takes place in accordance with the EU General Data Protection Regulation (GDPR). To learn more, please see our privacy policy.

ARTICLE 18 – FORCE MAJEURE

The trader cannot be held liable for delays or failure to fulfil obligations due to circumstances beyond its reasonable control, including, but not limited to: wars, acts of terrorism, pandemics, epidemics, natural disasters, extreme weather conditions, strikes, lockouts, fires, embargoes, export or import restrictions, customs and government interventions, transport disruptions, courier delays, third-party IT failures or other unforeseen events. In the event of force majeure, delivery and performance deadlines will be extended accordingly, and the parties may terminate the contract, in whole or in part, without any obligation to pay compensation, if the force majeure event persists for more than 30 days.

ARTICLE 19 – PROMOTIONS AND DISCOUNT CODES

The following conditions apply to promotions, discount codes and coupons:

Discount codes cannot be combined with other offers, active promotions or other discount codes, unless expressly stated otherwise.
Discount codes cannot be converted into cash, store credit or gift cards.
Each discount code is limited to one use per customer and per order.
Discount codes have a validity period specified in the terms of the promotion; expired codes cannot be used.
The trader reserves the right to cancel or modify discount codes, promotions and offers without notice, and to refuse any clearly fraudulent use.
In the event of a full or partial return of an order placed using a discount code, only the amount actually paid will be refunded.

ARTICLE 20 – CHANGES TO THE TERMS AND CONDITIONS

The trader reserves the right to periodically amend these Terms and Conditions. The version in force at any given time will be published on this page with the update date. It is the consumer's responsibility to check the applicable terms before each purchase. For orders already placed, the terms in force at the time of the order will apply. Substantial changes may be communicated by email to registered customers.